How can a cardholder update their contact details in myRIW?

Cardholders can update their personal contact details - such as postal address, email, phone number or emergency contact details - by logging in to their myRIW account

This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)

Step 1: Log in to myRIW

Go to and login using your credentials.

Step 2: Manage my Account shortcut

Click on the Manage my Account shortcut.

Step 3: Change Email Address

To update an email address, click on the Change Email Address icon.

Enter your current password and change the email address to the new email address.  Click on the Save changes button.

Step 4: Change Mobile Number

To update a mobile phone number, click on the Change Mobile Number shortcut.

Enter your new mobile number.  Click on the Save changes button.

Step 5: Change Contact Information

To update a postal address or emergency contact details, click on the Change Contact Information shortcut.

Enter your new address and emergency contact details.  Click on the Save changes button.

NOTE: Changing these contact details in myRIW will automatically update information in the RIW System, which is accessible by your Employer.

RIW Knowledge Centre Article Link:

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