How can I apply for a replacement RIW card?


Replacement cards can be requested by the cardholder's Primary Employer through the Rail Industry Worker System. 


The employer can login, search for the cardholder's record, cancel the previous card/provide reason, and request a replacement card. For more details, please refer to our article How does a company order a physical or virtual RIW card?


Replacement cards cost $85 + GST.


The previous RIW card will be deactivated as part of the replacement process. If the old card is found after a request for a replacement has been submitted, please discard it as it will be deactivated upon cancellation.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029928

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