Replacement cards can be requested by the cardholders Primary Employer through the Rail Industry Worker System. The employer can login, search for the cardholders record, cancel the previous card/provide reason and request a replacement card. 

Replacement cards cost  $85+GST.

The previous RIW card will be deactivated as part of the replacement process. If the card is found after a request for a replacement has been submitted, please discard it as it will be deactivated upon cancellation.

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