How can a cardholder dispute or appeal a block or suspension on their RIW profile?


Where a cardholder has a National or Network competency or job role block or suspension on their RIW profile, and believes this is incorrect, the following appeals and dispute resolution process can be followed.


Note: Disputes or appeals regarding Employer job role or competency suspensions must be made direct to the Employer who place the suspension.


Complete a Service Request

The cardholder must complete a Cardholder Dispute or Appeals Service Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the screenshot below, providing as much information as required to support the application.

  

The RIW Service Desk will facilitate the appeal with the appropriate governing body or Network Operator for review. The outcome of the review is final.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029942

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