Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How can a cardholder dispute a block or suspension on their RIW profile?
Where a cardholder has a block and/or suspension on their RIW profile and believes this is incorrect, the following dispute resolution process can be followed.
Draft an email with the subject "Block / Suspension Review Request", and in the body of your email outline your situation.
- For National blocks and / or National job role and competency suspensions, email the Australasian Railway Association on email@example.com.
- For Network blocks and / or Network job role and competency suspensions, email the relevant Network Operator who placed the block or suspension. You can find a list of Network Operator emails on our Network Operator Contact Page.
- For Employer job role and competency suspensions, contact the Employer who placed the block or suspension.
The outcome of any dispute review is final.
Did you find it helpful?Send feedback