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How can a cardholder dispute a block or suspension on their RIW profile?
Where a cardholder has a block and/or suspension on their RIW profile and believes this is incorrect, the following dispute resolution process can be followed.
Draft an email with the subject "Block / Suspension Review Request", and in the body of your email outline your situation.
- For National blocks and / or National job role and competency suspensions, email the Australasian Railway Association on firstname.lastname@example.org.
- For Network blocks and / or Network job role and competency suspensions, email the relevant Network Operator who placed the block or suspension. You can find a list of Network Operator emails on our Network Operator Contact Page.
- For Employer job role and competency suspensions, contact the Employer who placed the block or suspension.
The outcome of any dispute review is final.
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