Where a cardholder has a block and/or suspension on their RIW profile and believes this is incorrect, the following dispute resolution process can be followed.


Step 1

Draft an email with the subject "Block / Suspension Review Request", and in the body of your email outline your situation.


Step 2

  • For National blocks and / or National job role and competency suspensions, email the Australasian Railway Association on ara@ara.net.au.
  • For Network blocks and / or Network job role and competency suspensions, email the relevant Network Operator who placed the block or suspension.  You can find a list of Network Operator emails on our Network Operator Contact Page.
  • For Employer job role and competency suspensions, contact the Employer who placed the block or suspension.


The outcome of any dispute review is final.