Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
Is there a fee for replacing a lost, stolen or damaged RIW card?
If a cardholder requires a replacement card due to its being lost, stolen, or damaged, their primary employer must pay the replacement fee of AUD $85 + GST.
To re-order a lost, stolen or damaged RIW card, please refer to our article How does a company order or reorder a physical or virtual RIW card?
Did you find it helpful?Send feedback