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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
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- About the RIW System
- Administration
- Blocks & Suspensions
- Business Rules & Matrices
- Cardholder Management
- Competency Management
- E-Learning
- ID Checks
- Job Role Management
- Logins & Passwords
- Medicals and Drug & Alcohol
- Network Management
- Messaging
- Payments
- Premium Functionality
- Projects, Sites & Zones
- Reporting
- Reporting - Power BI
- RIW Cards
- Swipes & Shifts
- System Notifications
- Visitor Management
- Work Restrictions & Risk Assessments
Pricing & Fees
Is there a fee for replacing a lost, stolen or damaged RIW card?
Yes.
If a cardholder requires a replacement card due to its being lost, stolen, or damaged, their primary employer must pay the replacement fee of AUD $85 + GST.
To re-order a lost, stolen or damaged RIW card, please refer to our article How does a company order or reorder a physical or virtual RIW card?
Article Link:
https://support.riw.net.au/support/solutions/articles/51000030100
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