How does a company fix a spelling mistake on a cardholders profile?

If the cardholders name or date of birth has been entered incorrectly when creating a new cardholder profile and their ID Check has not been requested, the Primary Employer should contact the RIW Service Desk on 1300 101 682 or to have this amended before requesting the ID Check. 

In the instance the cardholder has already completed the ID check, please contact the RIW Service Desk.

RIW Knowledge Centre Article Link:

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