How does a company fix a spelling mistake on a cardholders profile?


If the cardholders name or date of birth has been entered incorrectly when creating a new cardholder profile and their ID Check has not been requested, the Primary Employer should contact the RIW Service Desk on 1300 101 682 or info@riw.net.au to have this amended before requesting the ID Check. 


In the instance the cardholder has already completed the ID check, please contact the RIW Service Desk.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030114




Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.