If the cardholders name or date of birth has been entered incorrectly when creating a new cardholder profile and their ID check has not been requested, the Primary Employer should contact the Service Desk on 1300 101 682 to have this amended before requesting an ID check. 

In the instance the cardholder has already completed the ID check, you will need to contact the RIW Service Desk. You will need to provide a copy of the cardholders Australian Drivers License or Passport, which shows their current name.