How does a company fix a spelling mistake on a cardholders profile?


If the cardholders name or date of birth has been entered incorrectly when creating a new cardholder profile and their ID Check has not been requested, the Primary Employer should contact the RIW Service Desk on 1300 101 682 or info@riw.net.au to have this amended before requesting the ID Check. 


In the instance the cardholder has already completed the ID check, please contact the RIW Service Desk.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030114



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