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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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What happens if a cardholder rejects a request or ends association with a company?
RIW System Users can monitor association requests via the dashboard in the RIW System. RIW System Users can see all association requests that are pending approval, or have been accepted or rejected by a cardholder. For more information, please refer to our RIW Knowledge Centre article How does a company monitor association requests?
If a cardholder rejects an association request, the company will not have visibility of the cardholders profile, and the rejection will display on the Associations Approvals dashboard.
If the association is ended by the cardholder, the company will also lose visibility of the cardholders profile.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030134
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