How to manage visitors in the RIW System using Visitors Today function


This article will detail how RIW System Users can manage visitors in the RIW System using the Visitors Today button.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Project Admin
  • Site Admin


Step 1: Log in to the RIW System

Login at https://app.riw.net.au using Project or Site Administrator Credentials.


Step 2: Visitors menu

Click on the Visitors tab on the main dashboard.


Step 3: Visitors Today

Click the Visitors Today button on the Visitor dashboard. 


Step 4: Summary of visitors today

A summary view of all visitors passes generated today for the sites linked to the assigned project or site will be displayed. 

By default, the All Visitors Today option is selected.



Step 5: Refine search of visitors

Use the search filters to refine the list displayed.


Step 6: Reprint visitor passes

From here, if a visitor pass wasn’t printed earlier or needs reprinting, highlight the relevant visitor and select Reprint to print to the default printer. The passes are designed so they can be cut to fit into a typical card wallet.



Step 7: View or cancel visitor passes

Visitor passes can also be viewed or cancelled by highlighting the relevant visitor and clicking the View or Cancel button. If a pass is cancelled, the action must be confirmed.




Step 8: Swipe in / out visitors

Once a pass has been printed, the visitor can be swiped in and out of site by clicking the appropriate Swipe In or Swipe Out buttons on the Visitors Today summary screen, or by the Access Controller on the RIW app using the QR code on the physical visitor pass.



Note: The QR code available on a RIW System generated visitor pass cannot be read by a Kiosk. When a visitor is to be checked in at an RIW Kiosk, the Visitor must manually enter their details using the Visitor function on the RIW Kiosk.  



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030431


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.