Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How to manage visitors in the RIW System using Visitors Today function
This article will detail how RIW System Users can manage visitors in the RIW System using the Visitors Today button.
Step 1: Log in to the RIW System
Login at https://app.riw.net.au using Project or Site Administrator Credentials.
Step 2: Visitors menu
Click on the Visitors tab on the main dashboard.
Step 3: Visitors Today
Click the Visitors Today button on the Visitor dashboard.
Step 4: Summary of visitors today
A summary view of all visitors passes generated today for the sites linked to the assigned project or site will be displayed.
By default, the All Visitors Today option is selected.
Step 5: Refine search of visitors
Use the search filters to refine the list displayed.
Step 6: Reprint visitor passes
From here, if a visitor pass wasn’t printed earlier or needs reprinting, highlight the relevant visitor and select Reprint to print to the default printer. The passes are designed so they can be cut to fit into a typical card wallet.
Step 7: View or cancel visitor passes
Visitor passes can also be viewed or cancelled by highlighting the relevant visitor and clicking the View or Cancel button. If a pass is cancelled, the action must be confirmed.
Step 8: Swipe in / out visitors
Once a pass has been printed, the visitor can be swiped in and out of site by clicking the appropriate Swipe In or Swipe Out buttons on the Visitors Today summary screen, or by the Access Controller on the RIW app using the QR code on the physical visitor pass.
Note: The QR code available on a RIW System generated visitor pass cannot be read by a Kiosk. When a visitor is to be checked in at an RIW Kiosk, the Visitor must manually enter their details using the Visitor function on the RIW Kiosk.
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