How to view, reprint, swipe out and cancel visitor passes in the RIW System

This article details how to view current and historical visitor passes in the RIW System. Using visitor passes will allow you to view, reprint, swipe out and cancel generated visitor passes.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Helpdesk
  • Project Admin
  • Site Admin


Login at using your credentials.


Click on Visitors > Visitor Passes.


On the Visitor Passes screen, enter a Visitor Surname or Host Surname to start the search. Click Search.

From here you can 
  • View or Reprint the pass, which will open in a new browser window (pop-ups must be enabled).
  • Swipe In the visitor.
  • Swipe Out the visitor.
  • Cancel the visitor pass.


Visitor passes are designed so they can be cut to fit into a typical card wallet or high-vis pocket. The pass can be emailed to the visitor prior to attending site.

Visitors can use their pass to sign into site with an Access Controller or on a RIW Kiosk.

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