In the event a RIW cardholder cannot find the virtual card registration link or it has been incorrectly sent to the wrong mobile number or email, the Primary Employer can re-issue the virtual card registration link from the cardholders profile. 


Step 1

Go to https://app.riw.net.au and login using your credentials.


Step 2

Click on the People tab OR Search For My People shortcut on the main dashboard to locate the cardholder.


Step 3

Enter the cardholders details in the search fields or leave blank to bring up the entire workforce by clicking Search. Select the cardholder by clicking on their name and click the Edit button.




Step 4

The cardholders profile will now appear.



Confirm the mobile number and email address are correct by clicking on the Contact Details tab on the left hand side menu. If any changes are required, update the details and click Save before progressing.


Step 5

Click on the Cards tab on the left hand side menu of the cardholders profile and click Resend Virtual Card PIN.



Step 6

On the Resend Virtual Card PIN pop-up screen, confirm whether the request is to be sent to the cardholders email address or mobile number. Click Save and Send.



Note: A virtual card can be issued for the first time only once a physical RIW card has been requested and upon the ID check being successfully completed by the cardholder.


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