TABLE OF CONTENTS

• Images of the touchscreen
• Troubleshooting Tips
• Still not working?

Please use this troubleshooting guide if you are experiencing issues with a Kiosk touchscreen.  If the issue is unable to be resolved by following the steps below, please submit a Service Request for Kiosk Maintenance. 

Images of the touchscreen

Screen Front
Screen Back Controls - power on/off, menu etc.
Screen Side
Screen Underneath Red - VGA cable IN Purple - Power IN Green - USB IN
Screen Brackets
Power Cable The highlighted end connects to the power adaptor
Power Adaptor The red end connects to the power cable. The green end connects to the power IN under the screen.
VGA Cable Connects from touchscreen to PC

    

Troubleshooting Tips

If the touchscreen is not functioning optimally, please check the following:

• Is the touch screen dirty/greasy and require cleaning?
• Is the USB firmly connected underneath the screen?
• Is the DVI cable firmly connected underneath the screen?
• Is the power cable firmly connected underneath the screen?
• Is the power converter firmly connected to the power cable?
• Is the HDMI cable firmly connected to the PC?
• Is the USB cable firmly connected to the PC?
• Is the power cable firmly connected to the power board?

Still not working?

• Restart the kiosk by powering the PC off by pressing the blue power button located at the front of the PC. Wait 30 seconds and power PC back on.  Check touchscreen to see if this resolves the issue. 
• If the touchscreen is still not functioning after attempting the troubleshooting tips above, please raise a RIW Hardware Technical Support Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot:  

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000074684

    

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