Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How does a company monitor and pay annual cardholder subscriptions?
This article details how to monitor forthcoming and expired annual cardholder subscriptions, and how to pay for annual cardholder subscriptions.
This instruction applies to the following user roles:
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
Go to https://app.riw.net.au and login using your credentials.
Click on Expiries > Worker Subscriptions.
Choose to Show All, Show Forthcoming, Show Expired or New Workers by clicking on the appropriate radio button and clicking Search.
If clicking New Workers, it will display all Rail Industry Workers who have had a profile created, but not a card issued.
To renew a subscription, click on the checkbox(es) next to the the cardholder(s) name and click on Renew Subscription. Multiple cardholders can be selected if required.
You can only pay for subscriptions which have expired or are expiring.
Note: if paying for a subscription, the item(s) will be sent straight to the shopping basket. If paying a new worker subscription, or a 5 or 10 year new card fee, then a prompt to order the new card will display before adding to the shopping basket.
The shopping basket will be displayed. Click Checkout to proceed to payment.
At the checkout screen, choose Card and then click Make Payment.
NOTE: Premium Functionality Employers can pay on account (POA). This option will only be shown if available.
After clicking on the Make Payment button, the following fields will be displayed.
When the payment has been processed, a confirmation email will be sent to verify that the payment has been accepted which will include an order number and Stripe payment reference number.
To access a list of previous transactions, go to Payment History. You can use the drop down boxes to filter payments as required.
Clicking on a transaction and View will open the Order Confirmation in a another window (pop-ups must be enabled).
You can also Export the filtered list to a *.CSV file for further interrogation.
To further monitor or report on expiring items, consider running a custom report.
Did you find it helpful?Send feedback