How does a Medical Provider User delete a medical file from the RIW System uploaded in error?


If a medical file has been uploaded in error, a Medical Provider User (Authorised Health Professional or AHP) can request deletion of the medical by submitting a Service Request on the RIW website.


This includes:

  • A rail health (medical) assessment
  • A drug & alcohol test result
  • An Additional Medical Information item


Please go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot:


Most items on the form are mandatory, and reason for deletion of the medical must be provided.  The request will be sent to the RIW Service Desk for action, and the requester will be advised when the medical has been deleted.


Article Link:

https://support.riw.net.au/support/solutions/articles/51000125423

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