How can I contact the RIW Service Desk?

The RIW Service Desk provides customer assistance 24 hours a day, 7 days a week, 365 days a year. Business processes such as competency verification, rail health (medical) assessment uploads and escalations occur during business hours only.


1300 101 682


Service Request

We have a number of dedicated service requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our service requests include the following:

For companies and Network Operators

For sites with hardware (Kiosks, Tablet and Turnstiles)

For Authorised Health Professionals

For Registered Training Organisations

For RIW cardholders

To submit a service request, go to

Article Link:

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