How can I contact the RIW Service Desk?


The RIW Service Desk provides customer assistance 24 hours a day, 7 days a week, 365 days a year. Business processes such as competency verification, rail health (medical) assessment uploads and escalations occur during business hours only.




Phone

1300 101 682

Email

info@riw.net.au

Service Request
We have a number of dedicated service requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our service requests include the following:

For companies and Network Operators


For sites with hardware (Kiosks, Tablet and Turnstiles)


For Authorised Health Professionals


For Registered Training Organisations


For RIW cardholders


To submit a service request, go to https://www.riw.net.au/contact-us/request-a-service/. 



Article Link:

https://support.riw.net.au/support/solutions/articles/51000138921


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