• Upload Medical Certificate 

• Fast Track Medical 

• Upload Additional Medical Information 

• Manual ID Check 

• Overseas ID Check 

• Request to unlock RIW account 

• RIW card issues (Missing, Lost, Virtual) 

• E-Learning Request for Non-RIW Cardholder 

• Upload / Design new E-Learning course for RIW E-Learning Platform  

• Request cardholder certificates 

• Assessor Account Creation/Alteration to scope of assessments 

• Job Role Management 

• Competency Management 

• Competency Amendment 

• Request Additional Medical Information Type 

• Notification of shut downs, occupations, or possessions 

• Request to become a verifier 

• Request for update to AHP or Assessor log in to enable the switcher 

• E-Learning Request for RIW System Microsoft Power BI Reporting 

• Customised report creation 

• Request onsite training and system administration 

• Customised Training Material Creation Request 

• Request for dedicated Project Manager 

• Complaint or Feedback 

   

For sites with hardware (Kiosks, Tablet and Turnstiles)

• RIW Hardware Technical Support
• New device set-up
• Relocation of RIW hardware
• Request hardware

For Authorised Health Professionals

• AHP Management (Registration, Update, Delete, Login)
• AHP Request to Delete Medical File
• Request for update to AHP or Assessor log in to enable the switcher

For Registered Training Organisations

• RTO Management (Registration / Login / Delete / Update Details)
• Upload / Design new E-Learning course for RIW E-Learning Platform
• Competency Management

For RIW cardholders

• RIW card issues (Missing, Lost, Virtual)
• Request to unlock myRIW account 
• Cardholder Work Experience Log Book
• Cardholder Dispute or Appeal (National or Network block, job role suspension or competency suspension, job role assessment or medical/drug & alcohol assessment)
• Request cardholder certificates

To submit a service request, go to https://www.riw.net.au/contact-us/request-a-service/.