How can I contact the RIW Service Desk?


The RIW Service Desk provides customer assistance 24 hours a day, 7 days a week, 365 days a year. 


Business processes such as competency verification, rail health (medical) assessment uploads and escalations occur during business hours only.




Phone

1300 101 682

Email

info@riw.net.au

Service Request
We have a number of dedicated service requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our service requests include the following:

  • Upload Medical Certificate 

  • Fast Track Medical 

  • Manual ID Check 

  • Overseas ID Check 

  • Request to unlock RIW account 

  • RIW card issues (Missing, Lost, Virtual) 

  • E-Learning Request for Non-RIW Cardholder 

  • Request for update to AHP or Assessor log in to enable the switcher 

  • Complaint or Feedback

  • RIW card issues (Missing, Lost, Virtual)

  • Request to unlock myRIW account 

  • Cardholder Dispute or Appeal (National or Network block, job role suspension or competency suspension, job role assessment or medical/drug & alcohol assessment)


To submit a service request, go to https://www.riw.net.au/contact-us/request-a-service/. 



Article Link:

https://support.riw.net.au/support/solutions/articles/51000138921


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