How can I contact the RIW Service Desk?

The RIW Service Desk can provide assistance 24 hours a day, 7 days a week, 365 days a year.

You can contact them through a number of different channels.

Phone1300 101 682
Service RequestWe have a number of dedicated Service Requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our Service Requests include the following:

For Companies and Network Operators
  • Upload Medical Certificate
  • Fast track Medical
  • Missing worker from transition
  • Overseas Cardholder ID Check
  • Manual ID check
  • Request Hardware
  • Relocation of onsite hardware
  • Request Onsite Training & Administration
  • Request to become a verifier
  • Request for update to AHP or Assessor log in to enable the switcher
  • Request customised report
  • Request for unlocking user account
  • Upload / Design E-Learning Course
  • Create / Update Job Role
  • Create / Update Competency
  • Notification of Shut Downs, Occupations or Possessions
  • E-Learning Request for Non-RIW Cardholder
  • E-Learning Request for Power BI Reporting
  • User locked out of the RIW System
  • Assessor Account Creation/Alteration to scope of assessments
  • Customised Training Material Creation Request
  • Request for dedicated Project Manager
  • Other

For Authorised Health Professionals

  • AHP Registration / Login / Delete / Update Details
  • AHP Request to Delete Medical File

For Registered Training Organisations

  • RTO Registration / Login / Delete / Update Details
  • Upload / Design E-Learning Course
  • Create / Edit / Delete Competency

For RIW cardholders

  • Ending Primary Employment
  • RIW Card Issues (Missing card)
  • Request for unlocking user account 
  • Cardholder Work Experience Log Book
  • Request for copies of RIW certificates and evidence

To submit a Service Request, you can visit the Service Requests page on the RIW website at, or alternatively, you can use the RIW Service Request BOT located in the bottom right hand corner of the RIW website

When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the applicable Service Request. This will prompt you for the required information and then raise a ticket with the RIW Service Desk.

RIW Knowledge Centre Article Link:

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