How to contact the RIW Service Desk : Rail Industry Worker Service Desk

How to contact the RIW Service Desk

The RIW Service Desk can provide assistance 24 hours a day, 7 days a week, 365 days a year.

You can contact them through a number of different channels.

Phone

1300 101 682

Email

info@riw.net.au

Service Request

We have a number of dedicated Service Requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our Service Requests include the following:

For Companies and Network Operators

Upload Medical Certificate
Fast track Medical
Missing worker from transition
Overseas Cardholder ID Check
Request Hardware
Request Onsite Training & Administration
Upload / Design E-Learning Course
Create / Edit / Delete Job Role
Create / Edit / Delete Competency
Notification of Shut Downs, Occupations or Possessions
E-Learning Request for Non-RIW Cardholder
E-Learning Request for Power BI Reporting (Tier 1)
User locked out of the RIW System
Other

For Authorised Health Professionals

AHP Registration / Login / Delete / Update Details
AHP Request to Delete Medical File

For Registered Training Organisations

RTO Registration / Login / Delete / Update Details
Upload / Design E-Learning Course
Create / Edit / Delete Competency

For RIW cardholders

Ending Primary Employment
RIW Card Issues (Missing card)
User locked out of myRIW

To submit a Service Request, you can visit the Service Requests page on the RIW website at https://www.riw.net.au/contact-us/request-a-service/, or alternatively, you can use the RIW Service Request BOT located in the bottom right hand corner of the RIW website.

When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the applicable Service Request. This will prompt you for the required information and then raise a ticket with the RIW Service Desk.

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