The RIW System supports online payment for various items required for management of RIW cardholder profiles. This instruction details how to progress a payment through the RIW System to PayPal, our online payment partner.

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This instruction applies to the following RIW System user roles:

• Advanced Project Admin
• Employer Admin

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Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Pay for an item

Generally, items that require payment are listed on the main dashboard as a shortcut button and have a $ symbol.  Please refer to the highlighted below.

Alternatively, other items that may require payment include fast track competencies (managed through the RIW System), as well as fast tack medicals and overseas ID checks (managed through a service request on the RIW website).

Step 3: Select and action a payment item

Select item to be paid by ticking the Select  box and then clicking on the Renew Subscription button

Step 4: Check the item in the basket and proceed to checkout

Check that the item is correct and proceed to checkout by clicking on the Checkout  button.

If you have further items that you need to add to the basket, exit the screen by clicking the Home tab and selecting the next item to pay. This will be added to your basket.

Step 5: Checkout payment option

Once all the required items have been added to the shopping basked, select your payment option, in this case, Card / PayPal, and click Make Payment. 

Please note: Pay On Account is only available to Premium Functionality Employers and selected companies at the direction of the RIW Service Desk.

Step 6: Complete payment details

You will now be taken to the PayPal website to finalise payment. 

Please choose to Pay with your PayPal account, or Pay with a credit or debit card.   Once complete, click Review and Continue.

Step 7: Receipt and confirmation

Confirmation of your payment will be sent to your nominated email address for your records, and you will be returned to the RIW System.

Step 8: View payment history

You can view your payment/transaction history at any time by referring to our article How can a company view their payment history?

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000141011

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