Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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RIW System and Program Glossary
The following is a glossary of terms used within the RIW System and Program.
Advanced Project Administrator
Advanced Project Administrator (APA) is a permission who can be appointed to assist with the administration requirements of setting up and maintaining the company’s workforce when they are managing a project including its sites and zones. The APA can on board cardholders as well as manage profile on a project level.
Authorised Health Professionals (AHP)
An Authorised Heath Professional (AHP) is a Medical provider that has been approved by the CMOC to conduct rail safety worker medicals. Some AHPs have the ability to directly upload medicals to the cardholder’s profile.
Australasian Railway Association (ARA)
The Australasian Railway Association (ARA) is the owner and endorser of the Rail Industry Worker Program.
The Australasian Railway Association (ARA) is the peak body for the rail sector in Australia and New Zealand. The ARA represents more than 150 member organisations including passenger and freight operators, track owners and managers, suppliers, manufacturers, contractors and consultants. Members include listed and private rail-related companies, government agencies and franchisees.
For more detailed information about the ARA, visit www.ara.net.au
An Access Controller is a RIW cardholder who is in charge of swiping other cardholders in and out of a worksite. They can also check job roles and competencies to ensure site compliance, view work restrictions, as well as deny access to site. Access controlling is done by scanning a RIW card using the RIW App.
Note: an individual must be authorised as an Access Controller to use the app, which is granted by their primary Employer Administrator.
An assessor is an RIW cardholder who holds the necessary competencies to perform assessments on RIW cardholders wishing to hold assessable job role(s).
Assessment is the term given to the process of reviewing and approving a cardholder’s job role. Accompanying evidence is uploaded that requires an assessor’s validation.
An associated company is an employer that has view rights to a RIW cardholder who is not their primary or secondary employee.
Association is ongoing and advanced visibility of a cardholder’s profile, who is not directly the company’s employee.
A block is a restriction that prevents a Rail Industry Worker (RIW) from working on a Network Operator’s rail network or multiple rail networks. This can be at two levels in the system:
Blocks can only be placed by a Network Operator or by the National Rail Industry Worker Governance Committee (NRIWGC) via the RIW Service Desk.
Note: While the system automatically places a national block on a cardholder for a failed D&A result, this is a system generated block which is different than the manual national and network blocks listed above.
A cardholder is a person who has an RIW profile and card they can also be referred to as the worker.
Competency is the ability and evidence provided to demonstrate knowledge or the application of a task successfully and consistently. In the Rail Industry, the term competency refers to a number of requirements including qualification, accreditation, validation and re-validation authorisation, currency, and certification.
There are some competencies such as safeworking competencies that expire within a nominated time frame, this means that a cardholder would need to be re-assessed to remain competent in that capacity.
A qualification or unit of competency issued under the Standards for RTOs can also be considered a competency. For the purposes of the Rail Industry Worker program and the safety critical nature of the roles performed, although most qualifications/units do not expire, cardholders may be required to prove they have maintained the appropriate level of competency against certain units. A revalidation date will be shown in the RIW System for this purpose.
Note: This does not mean the AQTF qualification is no longer recognised, it simply means that it is not valid for this cardholders in the context of the rules relating to the competency. For more information please visit the RIW Business Rules page.
Means a project delivered by one of the RIW participant employers with other entities, who may or may not be a RIW Participant, and where the consortium has an ABN/ACN.
The term used to define a company or the employer of the work force.
Contractor in Charge (CIC)
This term is given to the company who has been allocated the ‘Project’ within the RIW Program, and therefore is responsible for adhering to the requirements set by the Network Operator. This allocation of a Contractor in Charge is typically part of the contract award phase of a project and is conducted by the Network Operator administrator.
A crew is a groupings of RIW cardholders that can be created by those companies who have Premium Functionality. There are two distinct types of crews:
E- Learning is the ability to complete certain training or competencies via the internet rather than attending face to face training.
Evidence can be described as supporting the cardholder’s ability to fulfil or having fulfilled specific competency or job role requirements. Evidence can be described as supporting the cardholder’s ability to fulfil or having fulfilled specific requirements.
An Employer Administrator is a permission in the RIW System who has full access rights to a company’s functionality and the primary cardholders. A company’s Employer Administrator primary use is to manage and monitor the primary employees RIW profiles.
Employer Administrator – Read Only
An Employer Administrator – Read only is a permission in the RIW System who has only read only access rights to the company’s functionality and the primary cardholders.
Employer Administrator – No Payment
An Employer Administrator – no payment is a permission in the RIW System who has full edit rights to the company’s functionality and the primary cardholders, however this permission cannot process the final shopping basket payment.
Employer Based Roles and Competencies
Companies with the permission to create employer-based job roles and competencies. This functionality grants the right to create, amend, suspend, modify, and reinstate an employer-based job role or competency to a RIW cardholder.
Fast Track options are available for competencies and medicals. This ensures that the evidence will be verified within 8 business hours for a cost of $55 + GST
Hard suspension is the complete suspension of a company from the RIW System. Suspension means that the company will no longer have administrative rights in the RIW System, and all cardholders employed under the company will be released. These cardholders and will be unable to work on any rail sites that require an RIW card, until the cardholder has a new primary employer.
A job role is a particular task or set of actions that a cardholder has the competence and compliance to perform. If a cardholder does not have the required job role, they may not be permitted to work on a site in that capacity. Job roles can be categorised as employer, national or network based.
To fulfil the requirements of a job role, a cardholder must be able to demonstrate they hold the correct competencies, requirements (such as a medical), or that the job role has had an assessment performed by an approved assessor.
Joint Venture – means, a project delivered by one of the RIW participant company with another entity; and where the Joint Venture does not have a standalone ABN/ACN.
Metro Trains Australia (MTA)
Metro Trains Australia (MTA) is the service provider of the RIW Program.
Certain job role or competencies require a cardholders to have a medical assessment prior to being classed as competent. These medical assessments must be completed by a rail approved medical provider.
myRIW is a web based portal that allows RIW cardholders the ability to view their own profile, job roles, competencies medicals and employment. The cardholder can also update their email address, mobile or password, and request their primary employer to make any corrections to their profile.
myRIW also allows the cardholder to accept or reject employment or association requests received from prospective employers. If the cardholder approves the request, the cardholders profile is visible or in the case of Primary Employers fully editable.
National Rail Industry Worker Governance Committee (NRIWGC)
The NRIWGC is made up of representatives from accredited rail transport operators, infrastructure organisations and principle contractor organisation. It was established to develop and manage the ongoing operations of the Rail Industry Worker program (RIW). The RIW is a workforce management system that aims to establish cohesive, national approach to competency management allowing access and portability for rail workers across each of the different state networks.
Near Field Communication (NFC)
Near Field Communication (NFC) can be used by an NFC enabled device or PC card read. The Access Controller or Spot Checker can hold the physical RIW card to the back of the NFC enabled device. The device will automatically detect and read the card.
Note: NFC can be used in offline situations, as the RIW App reads the chip embedded into the actual card.
Network Operator in the RIW Program refers to the Accredited Rail Transport Operator, the custodian of the rail network. Whilst these Network Operators are Rail Transport Operators within the rail safety national law, within the RIW Program they are referred to as Network Operators.
Network Operator – Read only
Network Operator in the RIW Program refers to an Accredited Rail Transport Operator, the custodian of the rail network. Whilst these Network Operators are Rail Transport Operators within the rail safety national law, within the RIW Program they are referred to as Network Operators. The Network Operator –Read only allows read only functionality, hence this permission cannot place blocks or award projects.
PC Card Reader
PC Card Reader is the application available for installation on a PC/laptop which, when used in conjunction with a supported NFC card reader, allows cards to be checked and cardholders to be swiped in to locations. This is similar to the process offered by the mobile apps. The PC Card Reader application requires an active and reliable data connection however and does not have the offline functionality offered by the RIW app.
Permission Access Agreement (PAA)
MTA, as the provider of RIW program, is obligated to comply with all applicable laws, including data privacy and security requirements. All RIW participants must provide consent for MTA to store their data – this consent must be given by the cardholder in order to hold their RIW card. If a cardholder does not accept the terms of the PAA, they will not be able to access or use the RIW System.
Premium Functionality Employers
Premium Functionality Employers include Network Operators and larger organisations that have access to additional functionality within the RIW System. These include employer competencies, employer job roles, crew management, allocated items management and pay on account facilities.
A Primary Employer is a company responsible for paying for a cardholder’s annual subscription to the RIW System which enables the company to create/employ the cardholder and edit all areas of the cardholder’s profile.
A Project Administrator is the person who can be appointed to assist with the administration requirements of setting up and maintaining a project including its sites and zones.
The ‘Quick Response’ code on a cardholder’s physical or virtual card that when scanned provides the Access Controller or Spot Checker access to view a cardholder’s profile.
Rail Industry Worker (RIW)
Any individual who is issued a Rail Industry Worker card including without limitation any employees, agents, officers, contractors (or employees, officers or contractors of those contractors) or invitees (or employees, officers or contractors of those invitees) of the ARA or the ARA’s Members.
Rail Industry Worker (RIW) App
The RIW App allows Access Controller and Spot Checker to manage cardholders on worksites. The App can provide the ability to check job roles and competencies, swipe cardholder in and award site based competencies.
Rail Industry Worker (RIW) Card
Physical card which contains data linked with the RIW System for the purposes of identification of the cardholder and data captured regarding their job roles and competencies etc.
Rail Industry Worker (RIW) System
The RIW System is the main system used by Employer Administrator to manage a workforce. The RIW System is used to send employment requests, manage cardholder profiles including uploading competencies and job roles and ordering cards for cardholders.
Registered Training Organisation (RTO)
A training organisation that provides nationally accredited training.
Reference Point Limited (RPL)
The company who developed the RIW System.
The primary employer can share employment and allow the cardholder to have secondary employment with two additional companies in the RIW System. Secondary employers have minimal edit access the cardholder’s profile with the ability to only add competencies to a cardholder’s profile. The secondary employer predominately has read only access to secondary cardholder’s profiles.
The Site Administrator is the person appointed to assist with management of administration requirements on the site within a project.
Soft suspension is the suspension of access to the companies RIW portal. When a company is soft suspended the only action that the Employer Administrator can make is to pay the company subscription. After the company subscription is paid, the Employer Administrator will regain access to the company with no changes made to the cardholders or company information.
A sole trader is an individual running a business. If the business is operated as a sole trader, they are the only owner and they control and manage all aspects of running the business. The registered Australian Business Number (ABN) as a sole trader.
Spot Checker is the term given to a cardholder in the RIW System with the permission to spot check cards of the other cardholder’s roles and competencies. Spot Checkers are cardholders with the ability to audit other cardholders through the use of the mobile apps or PC card readers. This could be for example, a site safety representative, an auditor or a rail safety officer from the Office of the National Rail Safety Regulator.
A suspension is the temporary removal of a job role or competency. There are two levels of suspensions:
Swipe is the term associated with an Access Controller who is using the RIW APP to scan a cardholder’s card. This is done in order to verify job roles and competency and check the cardholder has no restrictions – such as a block.
Team is a term used to define a group of cardholders that are swiped by the by the Access Controller. This term can also be referred to as the workgroup.
Verification is the process of verifying a cardholder’s submitted evidence to determine its credibility and acceptability against the business rules.
Virtual cards are accessible through Vircarda on both IOS and android. The virtual card contains data linked with the cardholders profile in the RIW System for the purposes of identification of the cardholder and data captured regarding their job roles and competencies etc.
Web Card Reader
The Web Card Reader allows an Access Controller or Spot Checker to login and swipe visitor and cardholder cards, select and award competencies (including pending competencies) and perform spot checks using the web card reader in a browser.
Refers to a cardholder within the RIW Program.
A temporary or permanent work restriction that is placed by an AHP or primary employer to describe what restriction is associated with the cardholder, i.e. must wear prescription glasses, cannot work at heights.
|Working Hour Rules||Working hour rules can be defined for sites to control the access and the hours worked by cardholders. This includes the maximum working hours over a defined period, minimum rest period between shifts and maximum mid-shift break. Cardholders who are swiped into a site where working hour rules are applied may be denied access if the site working hour rules are exceeded.|
Workgroup is a term used to define a group of cardholders that are checked by the Access Controller. The workgroup is the group of cardholders that the Access Controller is working with to perform a task. This term can also be referred to as the team.
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