This article will detail how a company can view an existing cardholders RIW card and check the status of their card.

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This instruction applies to the following RIW System User Roles:

• Advanced Project Admin
• Employer Admin
  
• Employer Admin - No Payment
• Employer Admin - Read Only
• Helpdesk
• Network Manager
• Network Manager - Read Only
• Project Admin
• Site Admin

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Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Search for People

On the main dashboard, click on the Search for People  shortcut

Step 3: Search Criteria

Search for the cardholder in question by adding information in the criteria fields and clicking on the Search button.

Step 4: Select the Individual

From the returned search results, highlight the cardholder record and click on the Edit button.

Step 5: Select the Cards tab

From the left hand tab menu, click on the Cards tab to display the cardholder's card information as follows:

In the example above, RIW Cardholder12 has been issued a physical card, however, it is still awaiting print.  The card was issued on 19 November 2019.  When the card has been printed, the status will show as PRINTED (with the print date), and the profile will also show where the RIW card was sent as the Delivery Address. 

In the above example, a Virtual Card has also been created for the RIW Cardholder, however, has not been loaded into the cardholders Vircarda App (virtual wallet).  When the card is successfully loaded, the following update will be surfaced:

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000144818

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