How can a company update communication preferences for a Rail Industry Worker?

This article details how a company can update the communication preferences for a Rail Industry Worker to ensure notifications are sent regarding subscription, competency, job role and medical expiries.

Rail Industry Workers can also update their own communication preferences following the instructions in How can a cardholder update their notification preferences in myRIW?

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk


Go to and log in using your credentials.


Click on Search for My People.

Use the search filters to locate the Rail Industry Worker and click Search. Once located, click on the worker's profile and Edit.


On the Rail Industry Worker's profile, click on Status Options on the left-hand menu.

You can now:
  • Tick the box if Company Messages (in Vircarda) are allowed.
  • Tick the box if Employment and Association Requests (in Vircarda) are allowed.
  • Choose Do Not Send, Email, Vircarda, Email and Vircarda from the drop down boxes for:
    • Subscription Expiry Notifications
    • Competency Expiry Notifications
    • Medical Expiry Notifications
    • Job Role Leave Date and Validity Notifications

Click Save when complete.

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