How does a company add, edit or remove a work restriction for a cardholder?

Work Restrictions can be added to a cardholders profile manually by the Primary Employer of the cardholder, or automatically when a medical assessment results in a work restriction being applied to the cardholder by an Authorised Health Professional.  

This article details how to manually add or edit a work restriction for a cardholder, which includes removing (or de-activating) the work restriction when the restriction no longer applies.

This instruction applies to the following RIW System User Roles: 

  • Employer Admin 
  • Employer Admin - No Payment
  • Helpdesk 

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: Search for cardholder

On the Main Dashboard, click on the Search for My People shortcut.



Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.



Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.


Step 5: Adding a Work Restriction

Select the Work Restrictions tab from the left hand side menu, and then click the Add button and fill out the dialogue box.

  • The Work Restriction field has a drop down selection of available restrictions.
  • The From Date is the date that the restriction is applied to the cardholder's profile.
  • The Review Date is the date the restriction is to be reviewed for potential removal.
  • The Is Active box needs to be ticked for the restriction to be applied.
  • When the Create Risk Assessment box is ticked a further dialogue box will appear for completion.

If a risk assessment is not required to be attached to the work restriction, clicking Save will save the work restriction.

Step 6: Create Risk Assessment (optional)

If the Create Risk Assessment box is ticked, an additional screen will appear to capture details of the risk assessment including any attachments which are required to be uploaded.  Click Save when all information has been entered.

Step 7: End or edit a work restriction

To edit a work restriction, locate the cardholders record as detailed above and click on the Edit button.  From here the notes or the dates can be updated.  However, best practice would be to end the work restriction as it stands, and to create a new work restriction if required.

To end the work restriction, remove the Is Active tick and click Save.

Step 8: View all work restrictions

To view all work restrictions applied to the cardholder, go the the Work Restrictions tab on the left hand side menu, and toggle on the Show All button before clicking Search.  This will display all active and non-active work restrictions applied to the cardholder.

RIW Knowledge Centre Article Link:

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