Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a company view the subscription status of a cardholder?
Every cardholder in the RIW System must have a valid cardholder subscription which is paid for in advance by the cardholders Primary Employer. A fee schedule can be found on the RIW Knowledge Centre - Pricing & Fees.
The subscription schedule is as follows:
- First year registration fee which includes the first year subscription, initial ID check and card issuance
- Annual cardholder renewal fee
- Fifth year renewal fee which includes the cost of a new card being issued
- Tenth year renewal fee, which includes the cost of a new ID check and new card being issued
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 6: Monitor forthcoming worker subscriptions
Employer administrators can see a list of cardholder subscriptions that are due for all their cardholders by clicking on the Forthcoming Worker Subscriptions shortcut on the main dashboard.
Step 7: List of Worker Subscriptions
A list of cardholder subscriptions that are coming due is produced and to pay, select the rows by ticking the Select box and then click Renew Subscription. This will create an item in your Shopping Basket for payment.
Overdue subscriptions will be highlighted with red text in the Annual Subscription field.
RIW Knowledge Centre Article Link:
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