This article details how you can view the subscription status of a Rail Industry Worker in the RIW System.

Every Rail Industry Worker in the RIW System must have a valid cardholder subscription, which is paid for in advance by the worker's primary employer. The fee schedule can be found on What is the RIW Pricing Model?

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This instruction applies to the following user roles:

• Advanced Project Admin
• Employer Admin
• Employer Admin - No Payment
• Employer Admin - Read Only
• Helpdesk

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1	Go to https://app.riw.net.au and log in using your credentials.
2	Click on Search for My People. Use the search filters to locate the Rail Industry Worker and click Search. Once located, click on the worker's profile and Edit.
3	On the Rail Industry Worker's profile, click on Subscription from the left-hand menu. The screen will show the subscription status including Annual Subscription End Date, Annual Subscription Renewal Fee and also the Major Subscription Renewal Date. The Major Subscription Renewal Date is when the RIW System will display a prompt to order a new RIW card during subscription renewal. Rail Industry Worker (RIW) cards have a lifespan of 5 years. To ensure the integrity of the chip, the card must be replaced every 5 years during a Major Subscription Renewal. If the subscription is due for renewal, click Renew Subscription. This will create an item in your Shopping Basket for payment. How to use the shopping basket and process a payment : Rail Industry Worker Knowledge Centre NOTE: You can only pay for subscriptions 28 days before the due date.
4	You can also monitor the subscription expiries of your entire workforce by following instructions in How does a company monitor and pay annual cardholder subscriptions?

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Article link:

https://support.riw.net.au/support/solutions/articles/51000150218

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