Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a company monitor expired and expiring RIW cards?
This article details how to monitor expired and expiring RIW cards in the RIW System.
RIW cards have a lifespan of 5 years, and must be replaced on the 5 year anniversary. The RIW System will prompt you to pay the new card fee when you renew the Rail Industry Workers annual subscription.
This instruction applies to the following user roles:
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
Go to https://app.riw.net.au and log in using your credentials.
Click on the Expiries menu.
You can also export the list to a *.CSV file by clicking Export.
To fix an expiring item easily, click on the Rail Industry Worker record and Edit. This will take you to their Rail Industry Worker profile where you can immediately update the card.
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