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How does a company request the relocation of a hardware device between sites?
This article details how a company can request the relocation of a hardware device between sites in the RIW System. Physical movement of hardware is the responsibility of the company.
72 hours notice is required for relocation to be completed.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin (if designated as a Contractor in Charge of a project)
- Employer Admin - No Payment (if designated as a Contractor in Charge of a project)
- Project Admin
- Site Admin
Go to https://www.riw.net.au/contact-us/request-a-service/?relocatehardware
Fill in the service request details, noting the mandatory fields.
If moving multiple devices, a new service request should be used for each asset to be moved.
When complete, click Send.
The RIW Service Desk will complete the request within 72 hours and confirm the device has been associated and set-up with the new site.
For further instructions on setting up your hardware, please refer to:
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