How does a company add or edit their contacts or offices in the RIW System?

This article details how a company can add or edit their contacts or offices, including office addresses, in the RIW System.

This instruction applies to the following user roles:

  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk


Go to and log in using your credentials.


Click on My Accounts > Edit My Offices/Contacts.


On the Details menu on the Edit Employer screen, you can provide information about your company which is useful information  for the RIW Service Desk. Once complete, click Save.


On the Offices menu on the Edit Employer screen, you can add or edit offices. This can include street addresses or post boxes.

When you order an RIW card for a Rail Industry Worker, you can elect to have it sent to your offices' address rather than being sent to the worker.


To add a new office, click on Add.

Fill in the required fields, noting items marked with a red asterisk (*) are mandatory.

Click Save when complete.


To edit a current office, click on the office you wish to amend and Edit.

On the Edit Office pop-up, amend the required fields, noting items marked with a red asterisk (*) are mandatory.  You can also click on Is Billing Address to make this the billing address for the company.

Click Save when complete.


To remove an office from your company, click on the company and then Delete.

You will be prompted to confirm your deletion of the record. Click OK.


On the Contacts menu on the Edit Employer screen, a list of current contacts will display.

You can Add a new contact, Edit an existing contact, or Delete a contact.

NOTE: Adding a new company contact does not automatically grant RIW System credentials. To do so, please refer to How can a company manage colleague logins or add another RIW System User?

A contact is generally a person the RIW Service Desk can contact in regards to your company's participation in the RIW Program.

A primary contact is the person who was appointed to manage the relationship with the RIW Program when the company was first registered in the RIW System. They agree to the Company Registration - Terms and Conditions and are the RIW Program's primary point of contact with your company.

There can only be one primary contact for a company.


To add a new contact, click on Add.

Fill in the details of the new contact, noting that fields with a red asterisk (*) are mandatory.

If you wish to make the contact a primary contact for the company, ensure you click the Is Primary Contact and Is Active checkboxes.

Click Save.


To edit a current contact, click on the contact name and Edit.

Update the details as required and click Save.


You can also delete old contacts by clicking on their name and Delete

You will be prompted to confirm that you wish to delete the record.  Click OK.

The contact has now been deleted.

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