How does a Network Operator suspend or lift the suspension of a job role?

It may be necessary for a Network Operator to suspend a job role which has been assigned to an RIW cardholder.  This article will detail how Network Operators can suspend and lift suspensions from job roles.

This instruction applies to the following RIW System User Roles:

  • Network Manager

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: Search for My People shortcut

Click on the Search for My People shortcut from the main dashboard

Step 3: Search Criteria

Enter criteria in the Search fields and click on the Search button to find the cardholder's details.

Highlight the cardholder row and click on the Edit button to surface the cardholder's profile.

Step 4: Job Roles tab

Click on the Job Roles tab on the left hand menu of the cardholders profile to display the list of the job roles the cardholder hold.  The radio buttons Show Current Roles Only and Show Alcan be toggled before clicking Search.

Step 5: Suspend a Job Role

Highlight the job role from list and click on the Suspend button.

Step 6: Suspend Job Role dialogue box

Complete the fields in the Suspend Job Role dialogue box.

Add the name of the person who authorised the suspension and a Case Ref Number. Save the record and confirm the suspension when prompted.


The RIW cardholder’s record will now display a red cross in the Valid column and if the RIW System User hovers over the yellow triangle which is now visible, it states that the job role is suspended.

Step 6: Lifting the suspension of a Job Role

From Step 5, highlight the job role and click on the Lift Suspension button.

Step 7: Lift Job Role Suspension dialogue box

Complete the Lift Job Role Suspension dialogue box and click on the Save button.

Note: It is not possible for Network Operator Administrators to lift a suspension on an employer’s job role. A warning message to this effect will be displayed if the job role selected is an employer job role.

RIW Knowledge Centre Article Link:

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