How does a Network Operator place or lift a block on a cardholder? : Rail Industry Worker Knowledge Centre

How does a Network Operator place or lift a block on a cardholder?

A Network block on a cardholder can occur when there is a non-compliant event such as a drug and alcohol test failure or where there is any type of breach, incident or accident as per their Network rules and procedure. Network Operators can place blocks manually and also lift current blocks.

Network Blocks can only be lifted by the Network Operator or by the RIW Service Desk, on the request of a Network.

This instruction applies to the following RIW System User Roles:

Network Manager
Network Manager - Read Only (view only access)

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.

Step 2: Search for My People shortcut

Click on the Search for My People shortcut

Step 3: Search Criteria

Complete search criteria fields to find the cardholder and click the Search button.

Highlight the cardholder row and click on the Edit button.

Step 4: Blocks tab

Click the Blocks tab located on the left hand side of the cardholder profile screen.

Step 5: Blocks view

View current blocks in place. To change the view, use the Search criteria and click on the Search button.

Step 6: Blocks view

To place a new block, click on the Block Person button.

Step 7: Block Person dialogue box

Complete the fields in the Block Person dialogue box.

Enter a Review Date, the name of the person who authorised the block and a Case Ref Number. Click Save.

The RIW cardholder will now have no authority to work on the selected Network(s) and an email will be automatically sent to the Employer(s) of the worker to this effect.