Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a cardholder sign in and sign out of an RIW Kiosk or Tablet?
This article will detail how a RIW cardholder can sign in to a kiosk on site.
Step 1: Sign In
To sign in, tap the RIW Sign-In tile on the Kiosk home page.
Step 2: Scan card
Place RIW card, front side up, in the card scanner. If you don't have your card, you can use the Forgotten Card function detailed at Step 11.
Step 3: Identity Confirmation
Confirm your identity by tapping on the Yes button.
If a Breathalyser unit is installed, you may be prompted to take a straw and place it in the Breathalyser unit, breathing as instructed.
Step 5: Breathalyser Approval
If the Blood Alcohol Check value returns as ‘0.000’, the BAC result is approved
Step 6: Breathalyser Decline
If the Blood Alcohol Check value returns more than ‘0.000’, the BAC result has failed. At this point, a notification will be sent to the designated site contact and you will be blocked from entering site pending confirmatory testing.
Step 7: Employer and Job Details
On the next screen, select your employer and job role from the available dropdown options.
To have authority to work using a RIW card, a RIW cardholder must have a Primary Employer designated in the RIW System.
Solution: Advise the RIW cardholder to ask their Employer to send them an employment request in the RIW System
A National or Network block has been placed on the RIW cardholder. This could be due to a number of reasons, including a failed D&A results, failure to comply to a Network Operators procedures, serious safety breach etc.
Solution: The RIW cardholder or their Employer to contact the relevant Network Operator to determine reason for block.
Site Block Exists
A site block may exist due to a non-negative Blood Alcohol Check result.
Solution: If a confirmatory test shows the RIW cardholder had a negative Blood Alcohol Check result, then the site block may be removed by the Employer, Project or Site Admin for the site.
Cardholder Subscription has Expired
A RIW cardholder must maintain a current annual cardholder subscription in the RIW System.
Solution: The cardholders primary employer to ensure payment of the cardholders annual company subscription is paid
RIW Card Cancelled
An RIW card may be cancelled for a number of reasons, including it being lost, or at the request of the cardholder.
Solution: Contact the RIW Service Desk on 1300 101 682 or email@example.com to determine cancellation reason and re-issue.
RIW Card Expired
RIW cards have a lifespan of 5 years.
Solution: Employer to re-request issue of a new RIW card. Note: an automatic reminder will be sent 12 weeks prior to card expiry
Swipe Out Error
In this scenario
- A swipe in record could not be located for the RIW cardholder, or
- The RIW cardholder did not swipe in
Solution: If a swipe record is required, contact the Site Controller for further direction.
This error is seen when a person is trying to swipe out from a site without been signed in for that site.
Solution: The cardholder must swipe into site first. If a swipe record is required, contact the Site Controller for further direction
Access is now granted and a badge will be printed for the cardholder.
If the cardholder does not have their RIW card available, then the cardholder can click the Forgotten Card button on the sign-in screen.
A pop up window will appear asking if you know your RIW number. Choose Yes or No.
If Yes, enter your RIW card number and Date of Birth. If No, enter First name, Last Name and Date of Birth.
Click submit when complete and follow the preceding sign-on instructions to choose employer and job role.
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