Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Using the kiosk during RIW System service interruptions or when offline
When an RIW System enabled Kiosk goes into offline mode, there is no internet connectivity to the device, or the connection with the RIW System may be disabled due to a system upgrade.
Kiosks and tablets can operate in this modified state for 72 hours without connectivity.
Please note that during periods of no internet connectivity, kiosks and tablets are not receiving any updates from the RIW System or sending any updates to the RIW System. Once the Kiosk or Tablet comes back online, data will be updated.
Any turnstiles associated with a Kiosk or Tablet at a site that goes into offline mode will continue to provide or deny access based on their kiosks authority to work outcome.
To recognise if a kiosk is operating in offline mode, the WiFi symbol with a strike through will appear in the top right hand corner of the Welcome screen,.
While in offline mode, the kiosk will support Rail Industry Worker swipe in and out for all workers who have signed in to the same Kiosk in last 28 days (when online). The kiosk will complete the authority to work check on these worker's based on the authority to work outcome recorded against the worker in last 28 days.
If a worker has not signed in to the kiosk in the last 28 days, they will be unable to swipe in when a Kiosk is in offline mode. The worker should check with the Site Access Controller or Site Supervisor for access.
If the kiosk has continuously been in offline mode for more than (72) hours, it will automatically go into Maintenance Mode and will not be able to support cardholder swipe in or out until the connectivity issue has been resolved.
Swipe records captured in offline mode will be uploaded to the RIW System once the kiosk is connected back to internet and communications are available.
Please refer to our article Kiosk Troubleshooting Guide for directions on resolving issues. In the case of offline mode, please check availability of local network connectivity first.
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