Kiosk PC Troubleshooting Guide

This troubleshooting guide can be used if a site is experiencing issues with a Kiosk PC. 


PC images

The PC sits in the shelf below the printer and is a small box. It will connect all the kiosk components to it and have a USB hub for additional peripherals.

Common Issues

PC not functioning?

  • If PC is not functioning the kiosk will also not be functioning as normal. Attempt a restart of the kiosk to see if it addresses the issue.
  • What colour are the lights on the PC?
    • Blue – All is okay
    • Orange flashing – Motherboard is faulty
    • Red – Onboard power is dead

If lights are displaying orange or red, then PC replacement is recommended.

Still not working?

RIW Knowledge Centre Article Link:

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