Kiosk PC Troubleshooting Guide

This troubleshooting guide can be used if a site is experiencing issues with a Kiosk PC. 


TABLE OF CONTENTS



PC images



The PC sits in the shelf below the printer and is a small box. It will connect all the kiosk components to it and have a USB hub for additional peripherals.



Common Issues

PC not functioning?

  • If PC is not functioning the kiosk will also not be functioning as normal. Attempt a restart of the kiosk to see if it addresses the issue.
  • What colour are the lights on the PC?
    • Blue – All is okay
    • Orange flashing – Motherboard is faulty
    • Red – Onboard power is dead


If lights are displaying orange or red, then PC replacement is recommended.


Still not working?

  • Restart the whole Kiosk by powering the PC off by pressing the blue power button located on the front of the PC. Wait 30 seconds before powering the PC back on.  Check scanner to see if this resolves the issue. 
  • If the PC is still not functioning after attempting the troubleshooting tips above, please raise a maintenance request by going to the RIW BOT located in the bottom right hand corner of the RIW website
  • When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the Hardware Maintenance Request option when prompted. Complete the request and submit for action by the RIW Service Desk.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000155972


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