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My account is locked. What should I do?
After five unsuccessful attempts at logging into the RIW or myRIW Systems, a user will be locked out. This article details how to request an unlock of an RIW System User or myRIW account.
A Service Request is required to unlock a RIW account.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Medical Provider User
- myRIW User (i.e. RIW cardholder)
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Training Provider User
Go to https://www.riw.net.au/ and hover of the Contact Us tab located in the top right hand corner of the screen.
Step 2: Drop Down - Service Request
From the drop down, select the Service Request option.
Step 3: Request Category
From the Request Category drop down, select Other.
Step 4: Complete Service Request
Complete the Service Request including the wording LOCKED OUT ACCOUNT in the Message box.
Check the I'm not a robot tick box.
Step 5: Submit the Service Request
Click the Submit button.
A request will be raised with the RIW Service Desk who will contact the user by email to confirm their account has been unlocked.
RIW Knowledge Centre Article Link:
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