My account is locked. What should I do?

This article covers how to request an unlock of an RIW System user or myRIW account.

RIW System or myRIW accounts are locked after a number of subsequent unsuccessful password or username combination attempts.

This instruction applies to all RIW System and myRIW user roles.

Unlocking an RIW System or myRIW account


Go to and select category & sub-category mentioned in the below screenshot:


Fill in the Request to unlock RIW or myRIW account with your First Name, Surname, RIW number or RIW System user name, Company name, Email address and Phone number.

Click Send.


Your request will be sent to the RIW Service Desk who will contact you by email to confirm your account has been unlocked and instructions on resetting your password.

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