How to create multiple user roles / colleague logins for the same user?


This article describes how to create multiple user roles for the same user using one set of login credentials.  This functionality is also known as the User Role Permission Switcher.


Many RIW System Users perform multiple roles, and this feature allows users to change role without logging in using different login credentials each time.


For example, an RIW System User can switch between a Network Manager login, then to a company Employer Admin login, then to a Medical Provider User, all using the same singular login credential.


In order to use the User Role Permission Switcher, new user profiles may need to be created as the same username and email address must be used for each permission required for the switcher to work.


Important note: RIW System Users are only able to create a login if their permission allows them to do so (please refer to the Permission Matrix at the end of this article).  If there is an RIW System User Role that a user wishes to have added to their switcher that they are unable to create due to their permissions, please contact the RIW Service Desk.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Assessor
  • Client Manager
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Medical Provider
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Manage colleague logins

Click on the My Account tab and select the Manage Colleague Logins icon.



Step 3: Add new login


On the Manage Colleague Logins summary screen, click the Add button.  


Step 4: Create new login


You will need to use the exact email address and username of an existing user account holder (which could also be you) before proceeding.


On the Create a Colleague's User Account screen, select the new User Role from the dropdown list presented.


 



Continue to fill in the new users details, including first name and surname, email address and user name, noting that the email address and username needs to be the same email address and user name for the permission switcher to work.  Click Save when complete.


 

Step 5: Confirm new profile creation

After clicking save, the user will be promoted with the following confirmation message. Click on Confirm New Profile to proceed.


 

Step 6: User receives confirmation email

After confirming the new profile can be created, the user will receive an email detailing their new user role, existing user name and a brief explanation about how the new user role can be accessed.



Step 7: How to use the switcher

When the user next logs into the RIW System using their credentials, a new Change link will be present in the top right hand corner of the screen, against the current user role.


Click the Change link to change the current user role to a different one, and a list of all the available user roles assigned to the individual will be displayed.


The first time a user logs in to the new profile, they will need to acknowledge the RIW System Access Rules.


The system functionality will now have changed to that of the user role selected.



Permission Matrix

The table below outlines the RIW System User Role, and the the corresponding RIW System User Role they can create using the Manage Colleague Logins function described above.  If an RIW System User requires a User Role they are unable to create themselves, please either contact the Primary Contact at your company, or complete the Request for update to AHP or Assessor log in to enable the switcher Service Request available on the RIW website for Assessor and Medical Provider (AHP) logins.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000158695




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