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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How to select a Vircarda Message Audience
Once a Vircarda message has been composed, an audience can be selected. Users can send messages using any one of four possible selection criteria, depending on their user role. The audience only includes cardholders that the user has visibility of via either an employment relationship (for Premium Functionality Employers), or where they are swiped into a site with the user's hierarchy or has a rail corridor access job role relationship (Network Managers) . This can be further refined to only included cardholders with specific job roles, competencies or who recently swiped into specific sites.
Messaging can NOT be used to message individual cardholders or any other cohort of cardholders, except those listed below.
A Vircarda Message will only be sent to cardholders who hold a virtual RIW card in the Vircarda App. Please refer to our RIW Knowledge Centre article What is the Virtual Card Uptake Report? for guidance on understanding virtual card uptake in your organisation.
This instruction applies to the following RIW System User Roles:
- Client Manager
- Employer Admin (Premium Functionality Employer)
- Network Manager
Premium Functionality Employer
Premium Functionality Employers can send messages to the following cardholder cohorts. Please read the descriptions carefully.
| Audience | Description |
|---|---|
| All | Sends a message to cardholders who have a relationship with the Employer (Primary, and if selected, Secondary or Associated). |
| Job Role | Sends a message to holders of specified National or Network job role and who has a relationship with the Employer. Note: Up to three job roles can be selected, and users can specify if they wish to send messages to holders of all or any of the roles selected. |
| Competencies | Send a message to holders of specified National or Network competency and who has a relationship with the Employer. Note: Up to three competencies can be selected, and users can specify if they wish to send messages to holders of all or any of the competencies selected. Messages can also be sent to holders of a competency that expires before or after a specified date. |
| Sites | Send a message to cardholders present at, or who have recently visited specified sites where the Employer is the Contractor in Charge. Note: Up to six sites may be selected. |
Network Manager
Network Managers can send messages to the following cardholder cohorts. Please read the descriptions carefully.
| Audience | Description |
|---|---|
| All | Sends a message to cardholders who have a relationship with the Network (based on a swipe relationship) or hold the defined Rail Corridor Access Role. |
| Job Role | Sends a message to holders of specified National job roles or job roles belonging to the Network. Note: Up to three job roles can be selected, and users can specify if they wish to send messages to holders of all or any of the roles selected. |
| Competencies | Send a message to holders of specified National competencies or competencies belonging to the Network. Note: Up to three competencies can be selected, and users can specify if they wish to send messages to holders of all or any of the competencies selected. Messages can also be sent to holders of a competency that expires before or after a specified date. |
| Sites | Send a message to cardholders present at, or who have recently visited specified sites with the Network hierarchy. Note: Up to six sites may be selected. |
Client Manager
The Client Manager can send messages to the following cardholder cohorts. Please read the descriptions carefully.
| Audience | Description |
|---|---|
| All | Sends a message to cardholders who have recorded at least one swipe in the RIW System and have a relationship with the Client (i.e. Australasian Railway Association). They must also have an active and valid subscription and have approved the Permission Access Agreement. |
| Job Role | Sends a message to holders of specified National job roles. Note: Up to three job roles can be selected, and users can specify if they wish to send messages to holders of all or any of the roles selected. |
| Competencies | Send a message to holders of specified National competencies. Note: Up to three competencies can be selected, and users can specify if they wish to send messages to holders of all or any of the competencies selected. Messages can also be sent to holders of a competency that expires before or after a specified date. |
| Sites | Send a message to cardholders present at, or who have recently visited specified sites with the Client hierarchy. Note: Up to six sites may be selected. |
Note: It is not possible to select multiple audience criteria, such as a site AND job role. If more than one set of criteria is entered, only that used on the tab where the Review button is pressed will be used.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000161459
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