How to select a Vircarda Message Audience



Once a Vircarda message has been composed, the audience can be selected.  Users can send messages using any one of four possible selection criteria, depending on their user role.  The audience only includes cardholders that the user has visibility of via either an employment relationship (for Premium Functionality Employers), or where they are swiped into a site with the user's hierarchy or has a rail corridor access job role relationship (Network Managers) .  This can be further refined to only included cardholders with specific job roles, competencies or who recently swiped into specific sites.



This instruction applies to the following RIW System User Roles:

  • Client Manager
  • Employer Admin (Premium Functionality Employer)
  • Network Manager

Premium Functionality Employer


AudienceDescription
AllSends a message to cardholders who have a relationship with the Employer (Primary, and if selected, Secondary or Associated).
Job RoleSends a message to holders of specified National or Network job role and who has a relationship with the Employer.  
Note: Up to three job roles can be selected, and users can specify if they wish to send messages to holders of all or any of the roles selected.
CompetenciesSend a message to holders of specified National or Network competency and who has a relationship with the Employer.
Note: Up to three competencies can be selected, and users can specify if they wish to send messages to holders of all or any of the competencies selected.  Messages can also be sent to holders of a competency that expires before or after a specified date.
SitesSend a message to cardholders present at, or who have recently visited specified sites where the Employer is the Contractor in Charge.
Note: Up to six sites may be selected.



Network Manager


AudienceDescription
AllSends a message to cardholders who have a relationship with the Network (based on a swipe relationship) or hold the defined Rail Corridor Access Role.
Job RoleSends a message to holders of specified National job roles or job roles belonging to the Network.
Note: Up to three job roles can be selected, and users can specify if they wish to send messages to holders of all or any of the roles selected.
CompetenciesSend a message to holders of specified National competencies or competencies belonging to the Network.
Note: Up to three competencies can be selected, and users can specify if they wish to send messages to holders of all or any of the competencies selected.  Messages can also be sent to holders of a competency that expires before or after a specified date.
SitesSend a message to cardholders present at, or who have recently visited specified sites with the Network hierarchy.
Note: Up to six sites may be selected.



Client Manager


AudienceDescription
AllSends a message to cardholders who have a relationship with the Client (i.e. Australasian Railway Association)
Job RoleSends a message to holders of specified National job roles.  
Note: Up to three job roles can be selected, and users can specify if they wish to send messages to holders of all or any of the roles selected.
CompetenciesSend a message to holders of specified National competencies.
Note: Up to three competencies can be selected, and users can specify if they wish to send messages to holders of all or any of the competencies selected.  Messages can also be sent to holders of a competency that expires before or after a specified date.
SitesSend a message to cardholders present at, or who have recently visited specified sites with the Client hierarchy.
Note: Up to six sites may be selected.



Note: It is not possible to select multiple audience criteria, such as sites and job roles for a message.  If more than one set of criteria is entered, only that used on the tab where the Review button is pressed will be used.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000161459




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