How does a company cancel a RIW card?

This article details how a company can cancel a RIW card.

If the cancellation involves the ordering a replacement RIW card due to loss or theft, please refer to the article How does a company order or reorder a physical or virtual RIW card?  A replacement fee is payable for replacement cards.

This instruction applies to the following RIW System user roles: 

  • Employer Administrator
  • Employer Administrator - No Payment
  • Advanced Project Administrator

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: Search for people

Click on the Search For My People shortcut on the Main Dashboard to locate the cardholder.

Step 3: Criteria to search for a cardholder

Enter a search field or leave blank to bring up the entire workforce. Select the cardholder by highlighting their name and click Edit.

Step 4: Cancel card

From the left hand tab menu select Cards.  This will display the current card issued to the cardholder.  To cancel the card, click on Cancel Card.

Step 5: Provide cancel reason

The following screen will appear when the Cancel Card button has been clicked.  To complete the below screen, select the most appropriate Cancel Reason from the drop-down menu.  Check the Cancel Immediately tick box tp cancel the cardholder's current physical card immediately.  Click Save when complete.


The card is now cancelled.

RIW Knowledge Centre Article Link:

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