This article details how a company can cancel a RIW card.

If the cancellation involves the ordering a replacement RIW card due to loss or theft, please refer to the article How does a company order or reorder a physical or virtual RIW card?  A replacement fee is payable for replacement cards.

---

This instruction applies to the following RIW System user roles: 

• Employer Administrator
• Employer Administrator - No Payment
• Advanced Project Administrator

---

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Search for people

Click on the Search For My People shortcut on the Main Dashboard to locate the cardholder.

Step 3: Criteria to search for a cardholder

Enter a search field or leave blank to bring up the entire workforce. Select the cardholder by highlighting their name and click Edit.

Step 4: Cancel card

From the left hand tab menu select Cards.  This will display the current card issued to the cardholder.  To cancel the card, click on Cancel Card.

Step 5: Provide cancel reason

The following screen will appear when the Cancel Card button has been clicked.  To complete the below screen, select the most appropriate Cancel Reason from the drop-down menu.  Check the Cancel Immediately tick box tp cancel the cardholder's current physical card immediately.  Click Save when complete.

 

The card is now cancelled.

---

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000162858

---