Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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My company is missing a cardholder from the previous system / provider. What do I do?
If you are missing a cardholder in the RIW System and the cardholder had an active subscription in the previous system at 28 June 2019, you can lodge a service request to have the new cardholder added at no cost.
Create the missing cardholder in the RIW System following the instructions in the article How does a company add a new cardholder to the RIW System? to step 11 (do not request the ID check). Ensure you upload a recent photograph of the cardholder. If a duplicate profile is found please contact the RIW Service Desk. Note: The employment request must be accepted by the cardholder in myRIW before proceeding to Step 2.
Submit a Missing Worker From Transition Service Request at https://www.riw.net.au/contact-us/request-a-service/, ensuring you upload evidence of a recent subscription payment and a copy of the cardholders current driver’s licence or passport.
The RIW Service Desk will perform a manual ID check, exempt the cardholder from the subscription fee for 12 months and order both a physical and virtual card. The RIW Service Desk will send an email confirming that you can commence adding job roles and competencies for the cardholder.
NOTE: If you are missing a cardholder in the new RIW system, but the cardholder was inactive in the previous system at 28 June 2019, you will need to re-register them as a new cardholder, paying the full new cardholder cost of $100+GST.
RIW Knowledge Centre Article Link:
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