How can I submit a complaint or provide feedback about the RIW Program?


You can submit a complaint or provide feedback about our service through the Complaints Service Request available on the RIW website at https://www.riw.net.au/contact-us/request-a-service/ by selecting category and sub-category mentioned in the below screenshot:


You will need to include:

  • A description of the issue
  • The outcome you want
  • Your contact details


Your complaint will be received by the RIW Service Desk, who will escalate the complaint to the appropriate governing body if required.  

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000286665

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