How to set up the Authenticator App

Learn how to set up the Authenticator App for two-factor authentication when signing in to the RIW System.

This instruction applies to the following RIW System user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User
  • Medical Provider User

This instruction does not apply to the following RIW System user roles:

  • Assessor
  • Rail Industry Worker


Go to and log in with your Username and Password


Click on My Account > Two Factor Authentication > Set up.


A Set up the Authenticator App window will display.

Follow the instructions to download a recommended two-factor authentication app to your smartphone, such as Microsoft Authenticator or Google Authenticator.

In your Authenticator App, add an account and when prompted, scan the QR code from the RIW System. If you are unable to scan the image, you can enter the code from the RIW screen into your app.

The Authenticator App will display a one-time password (OTP), which you must enter on the Set up an Authenticator App window.

Click Verify when complete.


Enter your RIW System password and OK to confirm the changes.


Two factor authentication will now be configured for your account.


To choose the Authenticator App when you next log in, follow our instructions in Two-factor authentication and the RIW System.

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