Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How does a Network Manager add network contacts?
This article details how a Network Manager can add network contacts.
A Network contact will receive email and SMS notifications when a cardholder is denied access to site on their network in excess of site working hour rules via a kiosk or an Access Controller, and when a risk assessed deny swipe override is performed by an Access Controller on the excess working hours.
This instruction applies to the following user roles:
- Network Manager
Go to https://app.riw.net.au and log in with your credentials.
Go to Administration > Networks.
Click on Contacts from the left-hand menu, and then Add.
On the Create Contact pop-up, fill in the First Name, Surname, Email Address and Mobile Number. Click Save.
The network contact will be added to the list of contacts.
You can Edit or Delete a contact as required.
Did you find it helpful?Send feedback