How does a company add a new hardware device for a site in the RIW System?

This article details how a company can request a new hardware device to be added to a site in the RIW System.

For hardware relocation between sites, please refer to How does a company request the relocation of a hardware device between sites?

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin (if designated as a Contractor in Charge of a project)
  • Employer Admin - No Payment (if designated as a Contractor in Charge of a project)
  • Helpdesk
  • Project Admin
  • Site Admin


Go to


Fill in the service request details, noting the mandatory fields.

When complete, click Send.


The RIW Service Desk will complete the request within 2 business days and confirm the device has been associated and set-up with the site.

For further instructions on setting up your hardware, please refer to:

Article link:

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