Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How to request a new National or Network job role is added to the RIW System?
This article details how to request a new National or Network job role is added to the RIW System.
Premium Functionality Employers can create their own employer job roles direct in the RIW System. Refer to How does a Premium Functionality Employer add or edit an employer job role?
This instruction applies to the following user roles:
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Network Manager
- Network Manager - Read Only
Go to https://www.riw.net.au/contact-us/request-a-service/?jobrolemanagement
On the Job Role Management service request, fill in the required details, noting items marked with an asterisk (*) are mandatory.
Click Send to submit your request.
The RIW Service Desk will action the request within 3 business days, however, the request may need to be escalated to the National Rail Industry Worker Matrices Committee for consideration.
Did you find it helpful?Send feedback