This article details how to request a new National or Network job role is added to the RIW System.

Premium Functionality Employers can create their own employer job roles direct in the RIW System. Refer to How does a Premium Functionality Employer add or edit an employer job role?

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This instruction applies to the following user roles:

• Advanced Project Admin
• Employer Admin
• Employer Admin - No Payment
• Employer Admin - Read Only
• Helpdesk
• Network Manager
• Network Manager - Read Only

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1	Go to https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot:
2	On the Job Role Management service request, fill in the required details, noting items marked with an asterisk (*) are mandatory. Click Send to submit your request.
3	The RIW Service Desk will action the request within 3 business days, however, the request may need to be escalated to the National Rail Industry Worker Matrices Committee for consideration.

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Article link:

https://support.riw.net.au/support/solutions/articles/51000318634

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