Rail Industry Worker Kiosk deny reasons and solutions


This article details the automated RIW Kiosk deny reasons and solutions to rectify the deny reason.


If there are any issues with a Rail Industry Worker profile or ability to meet network, project or site requirements, the following error messages may appear.



This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin (where designated as the Contractor in Charge)
  • Employer Admin - No Payment (where designated as the Contractor in Charge) 
  • Employer Admin - Read Only (where designated as the Contractor in Charge) 
  • Helpdesk
  • Project Admin
  • Site Admin
  • Rail Industry Worker


No current employer



To meet the minimum requirements to use a RIW card, a Rail Industry Worker must have a primary employer.

 

Solution: The Rail Industry Worker is to ask an Employer to send them an employment request in the RIW System.


National or Network block exists




A National or Network block has been placed on the Rail Industry Worker. This could be due to a number of reasons, including a failed D&A result, failure to comply to a Network Operator's procedures, serious safety breach etc.

 

Solution: The Rail Industry Worker or their Employer to contact the relevant Network Operator to determine reason for block.


Site block exists



A site block may exist due to a non-negative breathalyser record.  

 

Solution: If a confirmatory test shows the Rail Industry Worker had a negative result, then the site block may be removed.


Cardholder subscription has expired



A Rail Industry Worker must maintain a current annual cardholder subscription in the RIW System.

 

Solution: The Rail Industry Worker's primary employer to make payment of the annual company subscription.


RIW card cancelled



An RIW card may be cancelled for a number of reasons, including it being lost.

 

Solution: Contact the RIW Service Desk on 1300 101 682 or info@riw.net.au to determine cancellation reason and re-issue.


RIW card expired



RIW cards have a lifespan of 5 years.

 

Solution: Employer to re-request issue of a new RIW card. Note: an automatic reminder will be sent 12 weeks prior to card expiry.


Swipe out error



In this scenario

  1. A swipe in record could not be located for the Rail Industry Worker, or
  2. The RIW cardholder did not swipe in

 

Solution: If a swipe record is required, contact the Site Admin for further direction.


Expired visit



This error is seen when a person is trying to swipe out from a site without been signed in for that site.

 

Solution: The Rail Industry Worker must swipe into site first.  If a swipe record is required, contact the Site Controller for further direction



Article link:

https://support.riw.net.au/support/solutions/articles/51000319741




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