Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
Rail Industry Worker Kiosk deny reasons and solutions
This article details the automated RIW Kiosk deny reasons and solutions to rectify the deny reason.
This instruction applies to the following user roles:
- Employer Admin - No Payment
- Employer Admin - Read Only
- Project Admin
- Site Admin
- Rail Industry Worker
No current employer
To meet the minimum requirements to use a RIW card, a Rail Industry Worker must have a primary employer.
Solution: The Rail Industry Worker is to ask an Employer to send them an employment request in the RIW System.
A National or Network block has been placed on the Rail Industry Worker. This could be due to a number of reasons, including a failed D&A result, failure to comply to a Network Operator's procedures, serious safety breach etc.
Solution: The Rail Industry Worker or their Employer to contact the relevant Network Operator to determine reason for block.
Site block exists
A site block may exist due to a non-negative breathalyser record.
Solution: If a confirmatory test shows the Rail Industry Worker had a negative result, then the site block may be removed.
Cardholder subscription has expired
A Rail Industry Worker must maintain a current annual cardholder subscription in the RIW System.
Solution: The Rail Industry Worker's primary employer to make payment of the annual company subscription.
RIW card cancelled
An RIW card may be cancelled for a number of reasons, including it being lost.
Solution: Contact the RIW Service Desk on 1300 101 682 or email@example.com to determine cancellation reason and re-issue.
RIW card expired
RIW cards have a lifespan of 5 years.
Solution: Employer to re-request issue of a new RIW card. Note: an automatic reminder will be sent 12 weeks prior to card expiry.
Swipe out error
In this scenario
Solution: If a swipe record is required, contact the Site Admin for further direction.
This error is seen when a person is trying to swipe out from a site without been signed in for that site.
Solution: The Rail Industry Worker must swipe into site first. If a swipe record is required, contact the Site Controller for further direction
Did you find it helpful?Send feedback