To meet the minimum requirements to use a RIW card, a Rail Industry Worker must have a primary employer.

Solution: The Rail Industry Worker is to ask an Employer to send them an employment request in the RIW System.

A National or Network block has been placed on the Rail Industry Worker. This could be due to a number of reasons, including a failed D&A result, failure to comply to a Network Operator's procedures, serious safety breach etc.

Solution: The Rail Industry Worker or their Employer to contact the relevant Network Operator to determine reason for block.

A site block may exist due to a non-negative breathalyser record.  

Solution: If a confirmatory test shows the Rail Industry Worker had a negative result, then the site block may be removed.

A Rail Industry Worker must maintain a current annual cardholder subscription in the RIW System.

Solution: The Rail Industry Worker's primary employer to make payment of the annual company subscription.

An RIW card may be cancelled for a number of reasons, including it being lost.

Solution: Contact the RIW Service Desk on 1300 101 682 or [email protected] to determine cancellation reason and re-issue.

RIW cards have a lifespan of 5 years.

Solution: Employer to re-request issue of a new RIW card. Note: an automatic reminder will be sent 12 weeks prior to card expiry.

In this scenario

1. A swipe in record could not be located for the Rail Industry Worker, or
2. The RIW cardholder did not swipe in

Solution: If a swipe record is required, contact the Site Admin for further direction.

This error is seen when a person is trying to swipe out from a site without been signed in for that site.

Solution: The Rail Industry Worker must swipe into site first.  If a swipe record is required, contact the Site Controller for further direction