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Rail Industry Worker Kiosk deny reasons and solutions
This article details the automated RIW Kiosk deny reasons and solutions to rectify the deny reason.
If there are any issues with a Rail Industry Worker profile or ability to meet network, project or site requirements, the following error messages may appear.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin (where designated as the Contractor in Charge)
- Employer Admin - No Payment (where designated as the Contractor in Charge)
- Employer Admin - Read Only (where designated as the Contractor in Charge)
- Project Admin
- Site Admin
- Rail Industry Worker
No current employer
To meet the minimum requirements to use a RIW card, a Rail Industry Worker must have a primary employer.
Solution: The Rail Industry Worker is to ask an Employer to send them an employment request in the RIW System.
National or Network block exists
A National or Network block has been placed on the Rail Industry Worker. This could be due to a number of reasons, including a failed D&A result, failure to comply to a Network Operator's procedures, serious safety breach etc.
Solution: The Rail Industry Worker or their Employer to contact the relevant Network Operator to determine reason for block.
Site block exists
A site block may exist due to a non-negative breathalyser record.
Solution: If a confirmatory test shows the Rail Industry Worker had a negative result, then the site block may be removed.
Cardholder subscription has expired
A Rail Industry Worker must maintain a current annual cardholder subscription in the RIW System.
Solution: The Rail Industry Worker's primary employer to make payment of the annual company subscription.
RIW card cancelled
An RIW card may be cancelled for a number of reasons, including it being lost.
Solution: Contact the RIW Service Desk on 1300 101 682 or firstname.lastname@example.org to determine cancellation reason and re-issue.
RIW card expired
RIW cards have a lifespan of 5 years.
Solution: Employer to re-request issue of a new RIW card. Note: an automatic reminder will be sent 12 weeks prior to card expiry.
Swipe out error
In this scenario
Solution: If a swipe record is required, contact the Site Admin for further direction.
This error is seen when a person is trying to swipe out from a site without been signed in for that site.
Solution: The Rail Industry Worker must swipe into site first. If a swipe record is required, contact the Site Controller for further direction
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