Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Getting ready for Kiosk Software Upgrade 4.8
With the recent RIW System 4.8 system release on 12 October 2022, an additional software upgrade on kiosks has been scheduled between 8-10 November 2022 to enable the following new features to be applied:
|SR-770||Added a new function that allows sites with kiosks to add designated site host(s) to manage visitors who attend the site. The host must be an active RIW cardholder. |
When a visitor attends the site and signs in to a RIW Kiosk, the visitor must select a designated site host. The site host must be signed into the site to be selectable.
|SR-590||Added the ability for a site host to override and register a visitor where the visitor details (first name, surname, and date of birth) match an existing cardholder or existing visitor on a Kiosk.|
|SR-595||Added the ability for site inductions on a kiosk to be set to display for visitors only.|
|SR-596||Added the ability for site briefings on a kiosk to be configured so that they show once (first time) or every time.|
|SR-589||Improved the search functionality for visitors on RIW Kiosk devices to determine a match against existing visitors and cardholders.|
The software upgrade will be performed remotely, and the expected downtime will be minimal, at most a few minutes.
Your MTA Key Account Manager will be in contact with your scheduled software release day and time.
The following checklist provides what you need to do to get ready for the Kiosk software upgrade, and what you can do after the upgrade.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin (where designated as a Contractor in Charge with a site that has a Kiosk)
- Employer Admin - No Payment (where designated as a Contractor in Charge with a site that has a Kiosk)
- Project Admin
- Site Admin
Before your software upgrade, you must add site hosts to manage site visitors. This can be done now.
Site hosts must be an active, current Rail Industry Worker. Site hosts will receive notifications that a visitor has signed in on a Kiosk and nominated them as their host. Also, site hosts can override and register a new visitor where the visitor details match those of an existing cardholder or visitor.
If a site host is not assigned prior to the software upgrade, visitors will be unable to sign in through your Kiosk, as no site hosts will be available.
Please consider advising any assigned site hosts of this new functionality and their responsibilities for managing visitors to your site.
Review your site contacts. Site contacts will receive notifications when a Rail Industry Worker is denied access to site. You can include either a mobile phone number and/or email address for a site contact. A site contact does not need to be a Rail Industry Worker.
Ensure you have updated your site address to use geomapping with swipe data and the muster list.
On the day of your upgrade, the software will be updated remotely. Please ensure the kiosk is powered on and in normal operating mode.
There may be a minute or two while the software applies, but there is no expected outage that would affect the swiping of workers in to site.
After your software upgrade, review your current kiosk site inductions to determine if they should continue to be delivered to both Rail Industry Workers and/or visitors, as these two audiences can be set independently. If you would like to have different inductions for workers and/or visitors, you can request an amendment to the current site induction by contacting the RIW Service Desk. To add a new site induction to the RIW System, let us know through a Competency Management Service Request.
After your software upgrade, review your current kiosk site briefings to determine if they should continue to be delivered to both Rail Industry Workers and/or visitors, as these two audiences can be set independently. You can also set whether a briefing is to be delivered only once, or every time a worker/visitor swipes in to your site. Refer to How do you add and edit site safety briefings for kiosks?
Have you put up your RIW site posters yet? This is a great way to communicate your site requirements to those who access your site, and also a site contact should they have further queries. Refer to How to edit and customise the RIW site posters.
If you have any further queries, please reach out to your MTA Key Account Manager.
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