Network-based competencies issued by a Registered Training Organisation (RTO) to a Rail Industry Worker must be awarded in the RIW System as follows:

• Directly uploaded to the Rail Industry Worker profile by the RTO who delivered the training, or
• Where a certificate is provided to the worker by the RTO for upload to the RIW System by their Employer, the certificate must have back-to-source verification on the certificate so the RIW Service Desk can verify the authenticity of the competency award.

If a competency award does not meet these requirements and is uploaded by an Employer in the RIW System with the usual add competency method, the competency will be rejected during verification, and you will need to progress the award through a service request (details below).

A Network-based competency is specific to a Network, which can be uploaded to the RIW System by an RIW Employer Admin or a Training Provider User.

Back-to-source verification is a method where the RIW Service Desk can confirm with the RTO that a certificate is valid. This may be a QR code displayed on the certificate (see sample below).

What does this mean for companies?

If a Rail Industry Worker undertakes a Network-based competency, please request the RTO to upload the competency directly to the RIW profile. You can check which RTO's can directly upload competencies to a Rail Industry Worker in the RIW System on the RIW website.

If an RTO does not directly award the competency in the RIW System, check the RIW Business Rule for the competency and the evidence upload requirements.  You can then follow the steps below to understand how to add the competency to a Rail Industry Workers profile.

Certificate issued has back-to-source verification method included.	If the certificate issued by the RTO has a method by which the RIW Service Desk can perform immediate back-to-source verification, such as a QR code or other identifier, then please upload the competency certificate using the usual add competency method.
Certificate issued does not have back-to-source verification method included.	If the certificate does not have a back-to-source verification method identified, then fill in a Perform back-to-source verification on a Network-based competency service request at https://www.riw.net.au/contact-us/request-a-service/  The cost of this request is AUD $15.00+GST. The RIW Service Desk will confirm authenticity with the issuing RTO.

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Frequently Asked Questions

The RTO directly uploaded the evidence, however, did not apply it to the right competency.

If a certificate was directly uploaded by an RTO but applied to a different competency code, then you can request that the competency is re-awarded to another competency by filling in a Re-award a Network-based competency service request at https://www.riw.net.au/contact-us/request-a-service/ 

There is no cost for this request.

How can I expedite this process?

You can still use the fast-track option when adding a competency if you need to get a Rail Industry Worker to site quickly. The RIW Service Desk will perform back-to-source verification at this time if required.  Choosing the fast-track option covers up to 20 competencies for the worker and will be processed in 8 business hours for AUD $55+GST. 

What does this mean for Registered Training Organisations?

Registered Training Organisations should endeavour to upload Network-based competencies direct to a Rail Industry Worker profile in the RIW System for all Network-based competencies. They can use the single cardholder assign or multiple cardholder assign process.

If an RTO is unable to directly upload competencies, they must ensure the certificate provided to the Rail Industry Worker has back-to-source verification identified on the certificate.

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Article link:

https://support.riw.net.au/support/solutions/articles/51000325547

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